Privacy policy

Privacy Policy

Last updated: 9 October 2026

Caitlin Snell ("we", "us" or "our") operates caitlinsnell.com (the "Website"), an online store offering clothing and accessories. Our store is powered by Shopify, which enables us to provide our products and services (collectively, the "Services").

This Privacy Policy explains how we collect, use, store and share your personal information when you visit our Website, create an account, make a purchase or otherwise communicate with us.

If this Privacy Policy conflicts with our Terms & Conditions concerning the handling of personal information, this Privacy Policy takes precedence.

Personal Information We Collect

Personal information is information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect the following:

Contact information

Your name, email address, phone number, billing address and shipping address.

Payment and transaction information

Payment-related details, payment confirmations, purchases, order history, returns and exchanges. Payment information may be processed by Shopify and our payment providers.

Account information

Information associated with your customer account, including account credentials, contact details, saved addresses, preferences and order history.

Shopping activity

Products you browse, add to your cart or purchase, and other interactions with our store.

Device and usage information

Your IP address, browser type, device information, network connection and information about how you navigate and interact with our Website.

Customer communications

Information you provide when contacting us by email or through our contact form, including enquiries and correspondence.

We may also process information derived from these categories where permitted by applicable law.

How We Collect Information

We collect personal information through several sources:

• Directly from you, when you create an account, place an order, contact us or otherwise provide information.

• Automatically, through your use of our Website, including cookies and similar technologies.

• From service providers, including Shopify, payment providers and other providers involved in operating our store.

• From third parties, where relevant to providing our Services and permitted by applicable law.

How We Use Your Information

We use personal information for the following purposes.

Orders and fulfilment

To process payments, confirm purchases, prepare orders, arrange shipping, manage deliveries and handle returns or exchanges.

Customer accounts

To create and manage customer accounts, maintain account information and remember relevant preferences.

Customer support

To respond to enquiries, resolve issues and communicate information relating to purchases or accounts.

Website performance

To operate, maintain and improve our Website, understand customer interactions and provide a more relevant shopping experience.

Security and fraud prevention

To authenticate accounts, identify potentially fraudulent transactions, investigate suspicious activity and protect our Services.

Marketing and personalisation

Shopify may process information to support personalised shopping experiences and advertising-related services, including enhanced features that use information about customer interactions with our store, other merchants and Shopify.

We do not currently operate a separate email newsletter programme or independently run promotional email campaigns.

Legal obligations

To comply with applicable laws, respond to lawful requests, resolve disputes and enforce our policies.

Sharing Your Information

We share personal information where necessary to operate our store, provide our Services and comply with applicable legal requirements.

This may include sharing information with:

Shopify

Our ecommerce platform provider, which supports website hosting, customer accounts, checkout, order management, analytics and other store functionality.

Payment providers

Providers involved in securely processing and managing transactions.

Shipping and delivery providers

Orders are prepared and fulfilled directly by Caitlin Snell, primarily using NZ Post. We share the information necessary to deliver purchases, including recipient names, delivery addresses and relevant contact details.

Service and technology providers

Third parties that support website functionality, security, data storage and other operational requirements.

Advertising and personalisation services

Shopify may process and share certain information to support enhanced services, including advertising and personalisation based on interactions with our store, Shopify and other merchants. Depending on your location, you may have the right to opt out of these activities.

You can review your choices through our Data Sharing Opt-Out page and the Shopify Privacy Portal.

We may also disclose information with your consent, as part of a business transfer, or where necessary to comply with legal obligations or protect our rights.

Our Relationship With Shopify

Our Website is hosted by Shopify, which collects and processes personal information when you access and use our Services.

Shopify processes information to provide and improve ecommerce services, including checkout, transaction processing, store functionality, security and customer experiences.

Certain Shopify enhanced services may also use information from interactions with our store, other Shopify merchants and Shopify itself. These services can support personalisation, advertising and improvements to Shopify's platform.

Information may be shared with Shopify and relevant third parties located outside your country of residence.

Where Shopify determines the purposes and means of processing personal information for its own services, Shopify is responsible for that processing and for responding to applicable privacy-rights requests relating to it.

For further information, visit the Shopify Consumer Privacy Policy or Shopify Privacy Portal.

Cookies and Analytics

Our Website uses cookies and similar technologies to provide essential functionality, including shopping carts, checkout, customer accounts and security.

We also use Shopify's analytics services to understand how visitors interact with our Website and to improve its functionality and performance.

Depending on the services enabled, cookies and similar technologies may also support personalisation and advertising-related activities.

Some cookies last only for your browsing session, while others remain on your device for longer periods.

You can manage cookies through your browser settings and, where available, the consent and preference controls on our Website. Disabling certain cookies may affect how the Website functions.

For more information, see Shopify's Cookie Policy.

Third-Party Websites

Our Website may contain links to websites or services operated by third parties.

These websites have their own privacy practices, and we recommend reviewing their policies before providing personal information.

We are not responsible for the privacy or security practices of websites that we do not operate or control.

Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.

We do not have actual knowledge that we sell or share, as those terms are defined by applicable privacy laws, personal information belonging to individuals under 16 years of age.

Data Security and Retention

We take reasonable measures to protect personal information against unauthorised access, loss, misuse and disclosure.

Our Website operates through Shopify, which provides infrastructure for processing and storing customer and order information.

No method of electronic transmission or storage can be guaranteed to be completely secure. We recommend avoiding unsecured channels when communicating sensitive information.

We retain personal information for as long as reasonably necessary to:

• Provide our Services and maintain customer accounts.

• Process orders and handle customer enquiries.

• Maintain business and financial records.

• Resolve disputes and enforce our agreements.

• Meet applicable legal and regulatory requirements.

Retention periods depend on the type of information and the purposes for which it is held.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have some or all of the following rights:

• Access: Request information about the personal information we hold about you.

• Correction: Request that inaccurate or incomplete information be corrected.

• Deletion: Request deletion of personal information, subject to applicable exceptions.

• Portability: Request a copy of your information in a transferable format, where applicable.

• Objection or restriction: Object to or request restrictions on certain processing activities, where applicable.

• Withdrawal of consent: Withdraw consent where processing relies on your consent.

• Opt-out: Opt out of certain forms of personal information sharing or targeted advertising, where applicable.

To exercise your rights, contact us at hello@caitlinsnell.com.

You may also use our Data Sharing Opt-Out page or the Shopify Privacy Portal for applicable privacy choices.

Where recognised by applicable law, we honour Global Privacy Control signals as requests to opt out of relevant data-sharing activities. Other browser "Do Not Track" signals may not be recognised.

We may need to verify your identity before processing a request. Where permitted, an authorised representative may submit a request on your behalf.

We will respond within the timeframes required by applicable privacy laws and will not discriminate against you for exercising your privacy rights.

Additional Rights for UK and European Customers

If you live in the United Kingdom or European Economic Area, additional rights may apply under relevant data protection legislation.

These may include the right to object to certain processing, request restrictions on processing and withdraw consent where consent is the legal basis.

Depending on the purpose and circumstances, personal information may be processed on the basis of contractual necessity, compliance with legal obligations, legitimate interests or consent.

Where we rely on legitimate interests, we consider those interests alongside your rights and freedoms.

Withdrawing consent does not affect the lawfulness of processing carried out before its withdrawal.

You may contact us to exercise applicable rights or raise questions about how we process your information.

International Data Transfers

Caitlin Snell is based in Auckland, New Zealand, and currently ships to New Zealand and Australia, with other destinations available by enquiry.

Personal information may be transferred to, stored or processed in countries other than your country of residence, including through Shopify and providers involved in operating our store.

Our Shopify data hosting location is currently configured as the United States.

Where required by applicable law, international transfers are subject to appropriate safeguards, which may include adequacy decisions, standard contractual clauses or other recognised transfer mechanisms.

Complaints

If you have concerns about how we collect, use or handle your personal information, please contact us using the details below.

We will review your complaint and respond in accordance with applicable privacy laws.

If you are in New Zealand and are dissatisfied with our response, you may contact the Office of the Privacy Commissioner.

Customers in other jurisdictions may have the right to lodge complaints with their relevant data protection authority.

For customers in the European Economic Area, a list of data protection authorities is available through the European Data Protection Board.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our business operations, services, technology or applicable legal requirements.

Any updates will be published on this page, together with the revised date. Additional notice will be provided where required by law.

Contact

For questions about this Privacy Policy, requests concerning your personal information or privacy complaints, please contact:

Caitlin Snell
Auckland, New Zealand
hello@caitlinsnell.com

For applicable data protection laws, Caitlin Snell is the controller of personal information for which the business determines the purposes and means of processing.