Shipping policy

Shipping Policy

Last updated: 9 October 2026

Production & Processing

Each Caitlin Snell garment is made to order. Please allow up to 8 working days for your order to be cut, constructed, pressed and packaged before dispatch.

All orders are prepared and dispatched from our studio in Auckland, New Zealand.

Shipping & Delivery

We currently offer shipping to New Zealand and Australia.

All orders are sent via New Zealand Courier Post's tracked, carbon-neutral, non-signature delivery service.

Once your order has been dispatched, you will receive a shipping confirmation email.

Estimated delivery time: 3–5 working days from dispatch.

Please note that delivery estimates are additional to the production and processing period outlined above.

International Enquiries

For deliveries outside New Zealand and Australia, please contact us at hello@caitlinsnell.com for a shipping quote before placing your order.

Delivery Restrictions

We are unable to deliver to PO Boxes or Private Bags.

Returns & Refunds

For information about returns, exchanges and refunds, please refer to our Returns & Refunds Policy.

Contact

For shipping enquiries or questions about your order, please contact:

Caitlin Snell
hello@caitlinsnell.com